Client and Family Services
A Full Continuum
True North provides comprehensive, concierge-level support at every stage of the recovery journey. From family education and team interventions, crisis intervention, and treatment referrals to aftercare planning, and long-term case management, we walk alongside each client and family with structure, compassion, and discretion. Every service is designed to bridge the gaps between levels of care—ensuring continuity, accountability, and a clear path forward from the first phone call to lasting recovery.
Wraparound Services
Interventions & Care Navigation
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When a loved one is struggling, it can be difficult to know where to start. Our intervention and care navigation services are designed to guide families through every step of the process — from the very first phone call to long-term recovery planning.
What to Expect:
Every intervention begins with an initial phone consultation to understand the situation, assess immediate needs, and determine the most supportive next steps. From there, we hold a pre-intervention meeting with the family — this is where we come together as a core team, align goals, and prepare for the conversation ahead.
Next, we schedule in-person family sessions, where we continue to meet, educate, and refine the plan together. When the time is right, we facilitate the intervention, creating a structured, compassionate space where your loved one can hear the truth with care and dignity.
Throughout this process, our team provides ongoing care navigation — coordinating treatment options, supporting family members, and ensuring that the transition into care is as seamless as possible.
Treatment Coordination
Finding the right treatment environment can make all the difference. Our treatment placement and coordination services are designed to help clients and families identify the best possible clinical and emotional fit for care — ensuring that every step toward recovery is supported and intentional.
What to Expect:
The process begins with a detailed consultation to understand each person’s history, needs, and goals for treatment. We work closely with families and referring professionals to assess the appropriate level of care — whether that means detox, residential, partial hospitalization, or outpatient programming.
Next:
Drawing on our trusted relationships with reputable treatment centers and clinicians nationwide, we present tailored options that align with both clinical requirements and personal values. Once a direction is chosen, our team manages the logistics — from admissions and travel arrangements to coordination between providers — creating a seamless, compassionate transition into care and ongoing support throughout the process.
Case Management & Family Wellness Coaching
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Recovery doesn’t end when treatment begins — it continues to grow and evolve. Our case management and family wellness coaching services are designed to provide ongoing structure, accountability, and support for both the individual and their loved ones throughout every stage of the recovery journey.
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What to Expect:
Each client participates in at least one weekly session with a licensed clinician, focused on therapeutic growth, relapse prevention, and personal goal setting. Alongside clinical care, clients also meet weekly with a consultant of their choice — tailored to their needs and interests — with access to holistic and clinical offerings such as mindfulness coaching, nutritional guidance, or recovery mentorship.
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Next:
Because family plays a vital role in sustained recovery, our team facilitates weekly family meetings to share updates, strengthen communication, and reinforce healthy boundaries. This integrated approach ensures that both the client and their family have the tools, insight, and connection they need to maintain long-term recovery and lasting wellness.
Aftercare Planning
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Treatment is just the beginning. True recovery requires ongoing support, structure, and clarity around what comes next. Our aftercare planning services are designed to bridge the gap between treatment and everyday life — helping clients sustain progress and move forward with confidence.
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What to Expect:
We begin by collaborating with each client to understand their goals, responsibilities, and potential challenges following treatment. Our team develops a personalized plan that integrates practical needs — such as returning to work, managing legal or DUI-related obligations, and re-establishing healthy routines — with continued therapeutic and emotional support.
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Next:
Some clients continue outpatient sessions through our team, while others transition into independent plans guided by ongoing care navigation, accountability, and goal setting. Together, we clarify short- and long-term goals, define what recovery and wellness look like for each individual, and provide the tools and structure needed to maintain lasting change.
Let’s Work Together
Get in touch so we can start working together.
